Tech Support

Tennessee REALTORS® Tech Support
Mon – Fri 8:30a – 4:30p
Local to Nashville: (615) 440-5052
Toll Free: (877) 321-1477
Email: moc1495495757.tenr1495495757at@hc1495495757et1495495757

TransactionDesk & Authentisign Support

For Tech Support, you can…

Frequently Asked Questions

  • How do I change or add my company logo to the forms in Transaction Desk?
  • Every member must register their account on before they can log in. You can do this easily by clicking Login at the top right of the page, then clicking on the Register button. You will need your NRDS ID# which is your NAR member number.

    If you have already registered your account and you are getting an “incorrect password” error message, try clicking on the Forgot Password button to reset your password. Enter your email address and then check your email. You should receive a message that will contain a link for you to click on to reset the password for your account.

    If you have already registered your account but have forgotten your username email address click here to recover it.

  • Anything related to your real estate license is handled by the
    Tennessee Real Estate Commission (TREC).

    Click here for the TREC website
    Phone: 615-741-2273
    Toll-Free: 800-342-4031

  • When you change offices there are a couple of things you need to do to make sure the correct information shows up.

    1. Contact your local association and make sure they update your office information in the National Realtor Database (NRDS) Database. That is where we get all your information.  As long as NRDS has the correct information, Transaction Desk will automatically update your office information.
    2. In Transaction Desk, go to Settings > My Preferences > User Information and make sure that all your contact information is up to date there. You may also want to go to Settings > then Branding at the bottom left of the page to make sure old logos are not in that section as well.


Legal Hotline

Need Help with Legal and/or Ethical Questions?

Use our Legal & Ethics Hot Line to Help You with the LAW & the CODE!

Tennessee REALTORS® is pleased to provide this service to our members! The Legal & Ethics Hot Line service is designed to answer members’ real estate related legal questions, as well as questions concerning the REALTOR® Code of Ethics. It is designed for members to have direct toll-free access to a qualified attorney and intended to provide legal preventative maintenance to all members.

There are 3 WAYS to access:

  1. Phone
  2. Email
  3. Online Help Desk

To email a legal or ethics question, you must include your full name, firm name, broker’s name, and local association name and then send your question to: moc.s1495495757rotla1495495757ernt@1495495757enilt1495495757oh1495495757

ATTENTION: Put “Hot Line Question” in the Subject line of your email! And do NOT email attachments with any Hot Line questions. Any attachments may cause your email to be deleted without being read.

We encourage members to use “HELP DESK” for communicating with both the Legal & Ethics Hot Line and our Staff.

The Help Desk’s largest advantages are:

  1. Online Communication via email may result in faster responses
  2. All of your help requests received through the Help Desk are archived for your “personal review” at any time
  3. Documentation of Frequently Asked Questions and Knowledge base of articles and many more resources are all now easily searchable. You may find the answer to the your questions quicker as a result.


Caveat:  Please note that your Managing Broker will always be copied on the response to any help request forwarded to the Legal & Ethics Hotline. In addition, any inquiry handled by the Legal & Ethics Hot Line does not result in attorney-client relationship. The Hot Line is simply a source of legal and ethical information for members, and no attorney-client relationship is intended or implied when a Hot Line attorney responds to an inquiry. Questions submitted to the hotline are NOT IMMEDIATELY answered but can take anywhere from 24-48 hour response time.

Useful Links



TransactionDesk is a complete online transaction management platform where members can fill out forms and manage transaction documents.  All transaction documents and information are stored in the cloud, giving agents the flexibility to access them from anywhere with an internet connection.

Using TransactionDesk

Press the CLICK HERE options bellow to view prerecorded training videos on our How Do I Series! Feel free to contact TN REALTORS® to suggest more training video options or for TransactionDesk assistance! 

How Do I Series  
How do I complete and save an online Form? CLICK HERE
How do I update My Contact Information? CLICK HERE
How do I find a Form? CLICK HERE
How do I Fax a Form? CLICK HERE
How do I operate the Agent / Broker Dashboard? CLICK HERE
How do I email from the Instanet Forms? CLICK HERE
How do I start a new Transaction? CLICK HERE
How do I add Forms to a Transaction? CLICK HERE
How do I Fax a form from a Transaction? CLICK HERE
How do I add a Clause (Special Stips, Contingencies, etc.)? CLICK HERE
How do I upload a Document? CLICK HERE
How do I create a Transaction Template?  CLICK HERE



Authentisign is an additional feature of TransactionDesk that allows users to send forms and documents to their clients where they can be signed digitally.  For a complete library of instructional videos on Authentisign, click the button below.